Return Policy

Return Policy

Easy Returns & Hassle-Free Exchanges

At SeerCatz, we want you to love every piece you purchase. If you're not satisfied with your order, our return and exchange process makes it easy for you to get what you need. Please take a moment to review our policy below.

  • Defective or Incorrect Items:
     If you receive a wrong or damaged item, please reach out to our support team immediately for a fast resolution.

  • Conditions for Returns and Exchanges:
     Items must be unused, in original condition, and have all tags intact. Include the original packaging where applicable.

  • Process for Returns:We offer two simple ways to return your product:

Via Email: Contact us at cheshirecatzimporters@gmail.com with your order details and reason for return. We’ll guide you through the next steps.

  • Timeframe for Returns:
    To qualify for a return or exchange, you’ll need to initiate the process within 15 days from the date you received the item.

  • Refund or Exchange:
    Once we’ve received and inspected your returned item, here’s what you can expect:

  1. Refund: Eligible returns will be refunded to the original payment method used during purchase.

  2. Exchange: If you prefer, you can exchange the returned item for another of your choice (subject to availability).

Need Assistance?

We’re here to help! Reach out to us with any questions or concerns.

We aim to provide a hassle-free shopping and return experience for our customers. Thank you for choosing SeerCatz!